Terms & Conditions and FAQs

TRCS = Toms River Car Service, a service of Central Jersey Transportation.

What’s your online booking procedure?

Once you submit your booking online, we’ll process the full amount of your trip on the card you provided and you’ll receive a confirmation email summarizing all the information you submitted. If you submit an online booking for a trip departing in less than 3 hours, please call our office at (732) 703-6595.

Where should I meet my driver at the airport?

Our airport pickup policy is standard. When you arrive and turn your cell phone on, you’ll have a text from your driver. Once you’ve retrieved your luggage and are ready for pickup, call your driver and let them know your location. The driver will meet you curbside.

How much should I tip?

The industry standard gratuity is 20%. We charge a 20% service fee on all reservations. If you’d like to tip your driver in addition to the service fee, you’re welcome to.

Do you charge for waiting time?

Each customer gets a 45-minute free waiting period after the plane has landed for domestic flights and 60 minutes free for international flights. After those grace periods, TRCS reserves the right to charge $6 per 5-minute increment on a case-by-case basis.

What is your cancellation policy?

All cancellations must be made via email only. Our email address is at the top of your confirmation, or you can reply directly to that confirmation email.

• Within 2 calendar days of pickup: charged the full cost of the reservation.
• Outside 2 calendar days: $45 cancellation fee per leg of the trip; remainder refunded.
• 15-passenger vans and specialty vehicles (7+ passengers): cancellations within 2 weeks of the trip forfeit the full reservation cost; outside 2 weeks, $75 cancellation fee per leg.

All trips changed by the customer, the airline, or due to weather delays can be rebooked at no additional cost. Failure to rebook will result in forfeiture of the original reservation cost, or a future credit may be issued at management’s discretion. If the airline, flight number, or dates you provided are not valid and they prevent a successful pickup, you’ll be charged the full cost of the trip for the reserved slot.

All refunds for cancelled trips take 4 to 7 business days to process. We reserve the right to cancel any trip at any time. Should we do so, a full refund will be provided. We cannot be held liable for any missed flights due to acts of God or mechanical failure.

What is your billing procedure?

We accept all major credit cards and gift cards for payment. We do not accept cash. To make a reservation you must have a valid credit or debit card with a Visa or Mastercard logo. Your card will be billed for the full amount of the trip on the day of booking and a confirmation email and receipt will follow. If you need to cancel within the allowed window, a refund will be issued to your card within 4 to 7 business days from when we receive your cancellation in writing.